WHAT ARE THE CONDITIONS FOR RETURNING GOODS?
All items must be returned in their original state. They must not have been worn, adjusted, damaged, dirtied or be missing any pieces if the item included multiple pieces.
HOW DO I RETURN AN ITEM?
To return an item, you should contact us using the "contact us" form available when you are connected to your account. For a refund, indicate why you are returning the item.
- In "LOGIN", click on the "order history" section.
- Select the order you wish to return. Choose the item concerned from the dropdown list (if returning the entire order, click on the first item and indicate the type of return in the message box). Once you have written your message click on send. Customer services will contact you and let you know how to return the product.
- Refunds: are made to the bank account used to pay for the order and are made within 72 hours.
You should return the article to the following address:
9, Aggelou Geronta str., 10558 Athens - Greece
Please note: If you return an item without indicating the reason, it will be automatically refunded.
7. You can only refund your product, you bought on constasy.com. You can not refund your product you bought on constasy.com to any of our shops.
HOW LONG WILL IT TAKE TO PROCESS A RETURNED ITEM?
You will receive an e-mail confirming your return is being processed. This can take up to 30 days but your request will be handled within 72 hours of your return package arriving at our warehouse (excluding during promotional events).
ARE DELIVERY COSTS REFUNDED IF I RETURN AN ITEM?
When you placed an order the delivery costs are free. You will only pay the delivery costs if you would like to refund an item.
DO I HAVE TO PAY THE POSTAGE FOR RETURNING AN ITEM?
Yes, the customer has to pay return postal costs.